Vietcombank to Upgrade Debit Card System on November 14, Disrupting Some Services for Two Hours
Vietcombank will upgrade its debit card system from 1:00 a.m. to 3:00 a.m. on November 14, 2026. ATM withdrawals, POS payments, online payments and e-wallet payments will be temporarily disrupted. Use of its domestic debit cards at other banks’ ATMs and POS terminals will also be affected.
The Joint Stock Commercial Bank for Foreign Trade of Vietnam (Vietcombank) has announced that it will upgrade its debit card system from 1:00 a.m. to 3:00 a.m. on November 14, 2026 (Vietnam time). Debit card services will be temporarily disrupted during the upgrade, and the bank says they will resume once it is complete.
Affected channels include ATMs, POS terminals, the VCB Digibank app, the VCB DigiBiz platform, online payment channels and e-wallets. During this period, cardholders will be unable to withdraw cash through the affected channels, pay by card in stores, or use their debit cards for online or e-wallet payments. Use of Vietcombank domestic debit cards at other banks’ ATMs and POS terminals will also be affected during the same period.
Photo courtesy of Vietcombank.（VietVance）
Applications for new cards submitted through VCB Digibank between 8:00 p.m. on November 13 and 1:00 a.m. on November 14, 2026, will still be accepted and processed. For non-physical cards, however, card number information will be provided only after the system upgrade is complete, and is expected to be available from 3:00 a.m. on November 14.
Vietcombank says services will resume immediately after the system upgrade is complete. Customers who need to use the affected debit card services can schedule transactions outside the 1:00 a.m. to 3:00 a.m. period on November 14. If they encounter problems, they can call the bank’s 24-hour customer service hotline at 1900 54 54 13 or visit a nearby branch or transaction office.
Source: VietVance
