Be Group Fined VND 625 Million for Violating Consumer Rights
Vietnam’s National Competition Commission, under the Ministry of Industry and Trade, fined Be Group VND 625 million after finding four types of violations involving user choice, consent to provide information, and standard transaction terms. The company says it has paid the fine and begun corrective measures.
Vietnam’s National Competition Commission, under the Ministry of Industry and Trade, imposed an administrative fine of VND 625 million on Be Group Joint Stock Company (Công ty Cổ phần Be Group) after reviewing its compliance with consumer protection laws. The commission identified four types of violations involving its ride-hailing app.
Be Group was fined VND 625 million for violating consumer protection rules.（VietVance）
Regarding user rights, the app did not give users the choice, as required by consumer protection law, to allow or refuse certain actions by the company. It also lacked a clear mechanism for users to choose the scope of information they agreed to provide and to express consent or refusal.
Regarding transaction terms, the app’s standard terms, which applied nationwide, contained provisions that the law does not permit and did not specify when the terms would take effect. The National Competition Commission ordered Be Group to stop the violations immediately and proactively review and improve its policies and standard contracts to comply with current law.
Be Group said it had complied with the penalty decision, paid the VND 625 million fine into the state budget, and begun corrective measures involving both technical systems and service policies.
Source: VietVance
