Hanoi Launches Digital Complaints Platform; Ho Chi Minh City Proposes Linked Case Data
Hanoi launched a citywide complaints and denunciations management platform on March 1, 2026. By September 20, 294 agencies and units were using it. Ho Chi Minh City has proposed a cross-agency system to track case proceedings and asset recovery; the plan remains at the proposal stage.
Hanoi and Ho Chi Minh City are exploring data platforms to improve internal affairs work. Hanoi has brought citizen reception, complaints, denunciations and correspondence handling onto a unified platform; Ho Chi Minh City has proposed linking case data held by the police, procuracy and courts to track the progress of key cases. Both efforts address fragmented information and delays in updating it.
Illustrative image relating to the digital transformation of internal affairs work.（VietVance）
Hanoi launched its citywide complaints and denunciations management platform on March 1, 2026. By September 20, 294 agencies and units were using it, with 7,828 user accounts created. The platform recorded 14,192 citizen reception sessions involving 14,791 people and logged 40,519 complaints, denunciations, proposals and reports, of which 26,807 had been processed. In the first nine months of 2026, 59 of the city’s 75 backlogged or complex cases under monitoring had been resolved. The Hanoi Party Committee’s Internal Affairs Commission said the platform supports centralized management and data analysis, with artificial intelligence assisting in extracting and classifying materials and drafting documents. Data quality and the timeliness of updates still vary among units.
Ho Chi Minh City proposes to build a data management system for key cases, bringing together basic case information, the progress of legal proceedings, difficulties in handling cases and asset recovery, with deadline alerts. The city police’s criminal investigation software has been operating since September 1, 2023, and the city procuracy’s criminal case management platform since January 1, 2026. Both have a 100% update rate for information on new cases. The proposed system would allow case information to carry over through the investigation, prosecution and trial stages, reducing duplicate data entry, but it remains at the proposal stage.
Illustrative image relating to case data management.（VietVance）
Use of Hanoi’s platform has also revealed incomplete, delayed or inaccurate data entry at some units. Before Ho Chi Minh City’s data connectivity plan can begin operating, its legal basis, technical infrastructure, confidentiality mechanisms and staffing preparations still need to be completed.
Source: VietVance
